Quality Control 5th Ed Besterfield Prentice Hall pdfダウンロード
41 Daftar Pustaka . Besterfield, Dale. H. 1998. “Quality Control Fifth Edition”. New Jersey : Prentice – Hall. Evans, James R., dan David A. Collier. 2007. Bank, John (2000) The essence of total quality management. 2nd ed. Harlow: Financial Times/Prentice Hall. Barlow, Janelle and Møller, Claus (2008) A complaint is a gift: recovering customer loyalty when things go wrong . 2nd ed. San Francisco, Calif: Berrett-Koehler Publishers.